Excellent customer service :)
Ella was really excited when she saw a picture of Paddington Bear on the jar of Robertson’s marmalade the other week. It said there were badges to collect so she asked if I could go on the website and find out how to collect them.
I tried going to the website but couldn’t find the promotion anywhere.
After checking for a while then searching Google and getting Ant to search Google, with no joy, I emailed Robertson’s customer service, asking how we could collect the badges.
I didn’t hear back from them but to be honest I’d totally forgotten about it.
Today the postman put a package through my door. I’m expecting some items for review so thought it was one of them but it turned out to be a letter from Hain Daniels Group informing me that the promotion had ended but they had a few of the badges left and had included 1 of each design for Ella 😀
I wasn’t expecting that at all and would like to thank Robertson’s (@HainDaniels) for making a little girl very happy 😀
12 Comments
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Hi cant find their customer service number, I'd like to buy small jars of marmalade for party bags …can you help?
I'm so sorry, this comment was waiting moderation and as I don't usually have comment moderation set up, I didn't check the folder until today. It's probably too late for you now but I can only suggest that you tweeted them @HainDaniels for the info you need.
Oh how wonderful.
You always here so many of tales of bad customer service so its great to see good!
That is a really wonderful thing to do! Great customer service and great human beings!
It's wonderful when a company goes above and beyond. Fantastic! The badges are great, I'm looking forward to the new Paddington film.
That is brilliant, so good to know there are still some humans in these companies. Good on Robertsons!
Ah that is really lovely of them x
How lovely – have you tweeted them the link to this? Really cute badges to.
I tweeted them a thank you yesterday but forgot to tweet the link. Thanks for the reminder 🙂 xx
Love that you've taken the trouble to write about good customer service. Lovely gesture wasn't it?
Wow that is ace customer service and they are rather adorable badges