Excellent customer service :)

Ella was really excited when she saw a picture of Paddington Bear on the jar of Robertson’s marmalade the other week. It said there were badges to collect so she asked if I could go on the website and find out how to collect them.
I tried going to the website but couldn’t find the promotion anywhere.
After checking for a while then searching Google and getting Ant to search Google, with no joy, I emailed Robertson’s customer service, asking how we could collect the badges.

I didn’t hear back from them but to be honest I’d totally forgotten about it.

Today the postman put a package through my door. I’m expecting some items for review so thought it was one of them but it turned out to be a letter from Hain Daniels Group informing me that the promotion had ended but they had a few of the badges left and had included 1 of each design for Ella 😀

I wasn’t expecting that at all and would like to thank Robertson’s (@HainDaniels) for making a little girl very happy 😀

Paddington badges from Robertson's - excellent customer service



  1. Anonymous 30th October 2014 at 10:46 pm

    Hi cant find their customer service number, I'd like to buy small jars of marmalade for party bags …can you help?

    1. shelllouise 1st January 2015 at 12:51 pm

      I'm so sorry, this comment was waiting moderation and as I don't usually have comment moderation set up, I didn't check the folder until today. It's probably too late for you now but I can only suggest that you tweeted them @HainDaniels for the info you need.

  2. pinkoddy 25th August 2014 at 12:29 pm

    Oh how wonderful.

  3. Kara Guppy 22nd August 2014 at 9:09 pm

    You always here so many of tales of bad customer service so its great to see good!

  4. Ecuador InMyEyes 21st August 2014 at 12:51 am

    That is a really wonderful thing to do! Great customer service and great human beings!

  5. Louisa 20th August 2014 at 6:03 pm

    It's wonderful when a company goes above and beyond. Fantastic! The badges are great, I'm looking forward to the new Paddington film.

  6. Globalmouse 20th August 2014 at 3:28 pm

    That is brilliant, so good to know there are still some humans in these companies. Good on Robertsons!

  7. You Baby Me Mummy 20th August 2014 at 2:38 pm

    Ah that is really lovely of them x

  8. Kate Thompson 20th August 2014 at 12:17 pm

    How lovely – have you tweeted them the link to this? Really cute badges to.

    1. shelllouise 20th August 2014 at 12:44 pm

      I tweeted them a thank you yesterday but forgot to tweet the link. Thanks for the reminder 🙂 xx

  9. Jane Batt 20th August 2014 at 10:15 am

    Love that you've taken the trouble to write about good customer service. Lovely gesture wasn't it?

  10. Jen Walshaw 20th August 2014 at 8:51 am

    Wow that is ace customer service and they are rather adorable badges

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